1. SHIPPING & DELIVERY POLICY
At TORUMART, we offer FREE SHIPPING for all orders worth Rs. 2000 or more. For orders less than this amount, we charge a nominal FLAT RATE shipping fee of Rs. 200.
We provide Cash on Delivery all over Pakistan.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Saturday (excluding public holidays) and confirmed before 1pm will be processed and shipped within 24 working hours. This could vary with circumstances such as online order processing delays, courier website failures, payment confirmations, dispatching delays from courier end.
We will contact the customer to confirm their order, however if any customer wants to confirm it quicker, they may after placing their order send an email, Whatsapp message, or SMS stating that they confirm their order number so-and-so. In some cases where we deem it appropriate, we might ask the customer for a partial or full advance to confirm their order.
Regular Deliveries – We provide delivery all over Pakistan with FREE SHIPPING on orders worth Rs. 2000 or more. For orders less than this amount, we charge a nominal FLAT RATE shipping fee of Rs. 200.
Regular Delivery timing is 1 to 5 business days. An email with Tracking Information will be sent to the customer after the order is dispatched. Please check your Spam/Junk/Trash folder if you can’t find it in your Inbox. The customer is responsible for tracking their order and any questions are to be directed towards the concerned courier service, not towards TORUMART.
Urgent Deliveries – We can Daewoo Cargo the parcel if the customer would like that. In this case, the customer will have to pay in advance for their order and will also have to pay the Daewoo Cargo shipping costs. A service charge of Rs. 200 will be charged by TORUMART to facilitate this mode of delivery. We can make no guarantees how quickly Daewoo can deliver your parcel. Daewoo sometimes also opens the item for checking purposes.
Alternatively, customers can pick up their order from us via TCS HAZIR or any other service that they prefer.
Deliveries within Isb/Pindi – Customers who want urgent delivery can either:
1) book a Bykea/Careem pick-up to our office where we will give the rider your parcel. Bykea/Careem initiation and managing will be done by the customers themselves. Advance payment is necessary for this option. A service charge of Rs. 100 will be applicable for facilitating this mode of pick up.
2) pay us Rs. 300 (in advance), and we will arrange urgent delivery ourselves (conditional upon our acceptance).
If our rider attempts delivery, but the customer could not be contacted or no one was at home to receive the parcel, the shipping will still be charged.
3) Alternatively, you can visit us yourself for self-collection. We are based in F-10/3 (address will be shared via WhatsApp upon request). Place your order online first and choose “Self Collection” option at checkout time. We will notify you when your order is ready for self collection. You can then come to collect it. A service charge of Rs. 100 will be applicable for facilitating this mode of pick up.
3. MODE OF PAYMENTS
We accept payments via Cash on Delivery, ATM transfers, Inter-Bank transfers, EasyPaisa, or any other similar reliable cash transfer methods.
Our Bank details are mentioned when you select “Advance Payment” at checkout.